At Memory Builders, we believe successful projects begin with shared understanding. These Terms of Service explain how we work, how we communicate, and what you can expect when engaging with our team. They are intended to create clarity, support collaboration, and establish mutual respect throughout every phase of your project.

1. What We Do

Memory Builders provides residential design-build services, remodeling and renovation services, and long-term home maintenance support in the Houston area. Our work may include planning, design coordination, construction, project management, consultation, and ongoing care—tailored to your home, priorities, and goals.

We approach every project with a focus on quality, transparency, and long-term value.

2. Your Relationship With Us

By submitting an inquiry, requesting a consultation, or engaging Memory Builders for services, you agree to:

  • Communicate openly about your goals, budget, timeline, and constraints

  • Respect scheduling requirements, contractual terms, and project processes as outlined

  • Allow us to provide recommendations based on professional experience and best practices

  • Understand that successful outcomes depend on collaboration and informed decision-making

Our role is to guide, coordinate, and execute responsibly—not to rush or oversimplify complex work.

3. Privacy and Information Use

We collect only the information necessary to evaluate your project, communicate clearly, and deliver services effectively. We do not sell or misuse personal information.

For details on how we collect, use, and protect data, please review our Privacy Statement.

You may request access to, correction of, or deletion of your personal information at any time by contacting:
info@memorybuilders.com

4. Scheduling, Changes, and Cancellations

We understand that project needs evolve. We ask for reasonable notice for scheduling changes or cancellations whenever possible.

Design, construction, and renovation projects may involve timelines, deposits, or change-order procedures that differ from consultation or maintenance services. These terms will be clearly outlined in your proposal or contract before work begins.

5. Scope of Work and Project Agreements

All services are governed by a defined scope of work. Additional services, changes, or expanded project elements require written approval.

Some work may involve third-party professionals or trade partners. When this occurs, roles, responsibilities, and coordination will be communicated clearly to maintain accountability and quality.

We do not proceed without mutual clarity and documented agreement.

6. Pricing, Payments, and Billing

Project pricing, payment schedules, and billing terms are outlined in advance through proposals, contracts, or service summaries. You will never be charged for work that has not been reviewed and approved.

Payment terms vary based on project type and scope and will always be communicated before services begin.

7. Changes to These Terms

We may update these Terms of Service to reflect changes in our services, operations, or legal requirements. Updates will be posted on our website with a revised effective date. When material changes occur, we strive to communicate them clearly and directly.

Effective Date: July 1, 2025
Last Updated: July 1, 2025

End of Document